Withdrawal and Returns
6. Withdrawal and Returns
Right of Withdrawal Information
6.1 Right of Withdrawal: You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the products. In the case of multiple products ordered in one order and delivered separately, the withdrawal period begins on the day you acquire physical possession of the last good.
To exercise your right of withdrawal, you must inform us (Harvia Austria GmbH, Wartenburger Straße 31, 4840 Vöcklabruck, Austria) of your decision to withdraw from this contract by means of a clear statement.
You may use the attached model withdrawal form, but it is not mandatory.
You can also complete and submit the model withdrawal form or another clear statement electronically on our website under https://support.harvia.com/ (language can be changed at the site). If you make use of this option, we will promptly (e.g., by email) send you a confirmation of receipt of such a withdrawal.
You can also complete and submit the model withdrawal form or another clear statement electronically by:
Email to: info@harvia.com
Post to: Harvia Austria GmbH, Wartenburger Straße 31, 4840 Vöcklabruck, Austria
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to us.
To Harvia Austria GmbH, Wartenburger Straße 31, 4840 Vöcklabruck, Austria:
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:
Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
6.2 Effects of Withdrawal: If you withdraw from this contract, we are obliged to reimburse you all payments we have received from you, including the costs of delivery (except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive the notification of your withdrawal from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.
6.3 Returning the Product; Costs for Returning the Products: You must send back the products or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this purchase contract to us. The deadline is met if you send back the products before the period of 14 days has expired.
You shall bear the direct cost of returning the goods. The cost is estimated at no more than €500.
You are only responsible for any diminished value of the goods if this loss in value is due to handling the goods in a way that was not necessary to examine their nature, characteristics, and functioning.
6.4 Exclusions from the Right of Withdrawal: The right of withdrawal is excluded in the following cases: (i) If you have ordered goods for delivery which are not prefabricated and which have been produced on the basis of your individual choice or specification, or which were clearly tailored to your personal needs or (ii) if you have ordered sealed goods for delivery which are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery.
